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FAQ - Commonly Asked Questions

Top questions answered

Essential Questions You Should Be Asking, Along with Compelling Answers to Guide You


Sawam Gallery, a brand of FYN LLC, offers premium e-commerce and auction services focused on luxury lifestyle products in Oman.

Core Services
  • Online Retail: Direct purchases of authentic watches, perfumes, pens, makeup, bags, electronics, and accessories—all VAT-inclusive with fast Muscat/Oman delivery.
  • Live & Timed Auctions: Bid on high-end items (watches, luxury bags, electronics) with "as-is" sales, winning bid + fees + 5% VAT.
  • Third-Party Marketplace: Verified re-sellers and auction sellers for expanded luxury inventory.
Additional Services
  • Watch Repairs: Professional servicing for timepieces (mentioned in similar galleries).
  • Secure Payments: Credit cards, processed with VAT compliance.
  • Customer Support: Email, WhatsApp (+968 72 223 256), live chat—Sun-Thu 9AM-6PM.

All backed by FYN LLC's Omani operations. Contact info@sawamgallery.com for custom services.

To contact Sawam Gallery customer support for sawamgallery.com (a brand of FYN LLC), use these standard channels based on our ongoing work for your Oman-based e-commerce/auction site:

Contact Methods
  • Email: info@sawamgallery.com (primary for inquiries, orders, auctions)
  • Phone/WhatsApp: +968 72 223 256 (Muscat area; Sunday-Thursday, 9AM-6PM)
  • Live Chat: Available on sawamgallery.com footer (business hours)
  • Contact Form: sawamgallery.com/pages/contact-us
  • Physical Address: FYN LLC, Al Nuzha Street, Al Maabilah South, Seeb, Muscat Governorate, Oman

We accept
  • Credit Cards and Debit Cards: Oman-issued or International Visa or MasterCard Credit and Debit Cards.

Return Conditions

Products may be returned within 14 days from the date of delivery if they are unused, in their original packaging, and free from damage. Custom-made items and consumable products (such as coffee or beverages) are non-returnable, except in cases of proven manufacturing defects.

Ground products are also non-returnable due to customization preferences.

Procedures

Return requests must be sent via WhatsApp or email, including the order number, the product name, and the reason for the return. We will confirm receipt and guide you through the process.

Costs

Unless the return is due to a manufacturing defect or delivery error, the customer is responsible for the return shipping costs, which may be deducted from the refunded amount.

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