Privacy Policy

Information Collection

AlSawam Gallery collects only essential information from customers, including name, address, contact number, email, and order details. This data is gathered solely to process orders, deliver products, and offer customer service support in compliance with Omani data protection standards.

Information Use

Customer information is used exclusively for transaction processing and service improvement. AlSawam Gallery does not sell, rent, or share personal data with third parties without explicit consent, except when required by Omani law or to protect the legitimate interests of the business.

Information Protection

We employ encryption, secure servers, and restricted access protocols to safeguard customer data against unauthorized access, loss, or misuse. Payment processing is handled via secure and compliant platforms approved for use in Oman.

Customer Rights

Customers have the right to request corrections, updates, or deletion of their personal data by contacting our support team. We will comply with such requests in line with legal requirements.

Policy Amendments

AlSawam Gallery reserves the right to update the privacy policy to comply with changes in Omani laws or internal policies. Customers will be informed through our website of any major amendments before they take effect.

Purchase Policy

Pre-Purchase Review

Customers are responsible for reviewing product descriptions, specifications, and conditions carefully before confirming payment.

Post-Purchase

After order confirmation, modifications or exchanges cannot be made unless the website cancellation option is used before processing begins.

Customer Notes

Customers may write special notes with their order; while we strive to meet these requests, they are not guaranteed commitments.